What information should I send to request technical support?

To help us review an issue, describe what is happening, when it started, and what has changed since the equipment was working properly. Include the brand, model, and equipment reference if you know them.

Attach photos of the equipment label and the affected part or connection. Explain what beverage you use and which components are connected. If your inquiry concerns a purchase, provide the order reference through the customer service channel; do not share passwords or payment details publicly.

Do not disassemble or modify a component to take a photo. The information helps guide the review; the diagnosis, required parts, and service cost will be confirmed on a case-by-case basis.